HT Connection Sdn Bhd

  • Please contact us for more information or enquiries.
  • enquiry@htconnection.my
  • +6012-8248823
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Privacy Policy

At HT Connection, your privacy is a priority. This policy outlines how we collect, use, and protect your information when you use our website and services, including membership accounts.

1. Information We Collect

We collect the following types of information when you interact with our website:

1.1 Personal Information:

  1. Name, email address, phone number, and delivery address (required for order processing and membership registration).
  2. Login credentials such as username and password (for membership accounts).

 

1.2 Transaction Information:

  1. Payment details such as credit/debit card information (processed securely via third-party payment gateways).
  2. Purchase history and preferences.

 

1.3 Technical Information:

  1. IP address, browser type, operating system, and device details (collected automatically for analytics and website functionality).

 

1.4 Cookies and Tracking:

  1. We use cookies and similar technologies to personalize your experience and collect data about website usage (e.g., pages viewed, time spent on the site).

2. How We Use Your Information

Your information is used for the following purposes:

2.1 Membership Management:

  1. Creating and managing your membership account.
  2. Allowing access to member-exclusive content, discounts, or features.

 

2.2 Order Processing:

  1. Processing payments, fulfilling orders, and managing deliveries.

 

2.3 Communication:

  1. Sending order updates, account notifications, and promotional emails (only if you opt-in).
  2. Providing customer support via email or phone.

 

2.4 Website Improvements:

  1. Monitoring website performance and user behavior to enhance your experience.

 

2.5 Legal and Compliance:

  1. Ensuring compliance with applicable laws and resolving disputes if necessary.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

3.1 Service Providers:

  1. Delivery companies, payment processors, and IT support providers, solely to fulfill your orders and maintain website operations.

 

3.2 Legal Authorities:

  1. If required by law or to protect our rights and prevent fraud or abuse.

4. How We Protect Your Information

  1. We employ robust encryption methods to secure data during transmission and storage.
  2. Membership passwords are hashed and cannot be retrieved by anyone, including our team.
  3. Regular security audits are conducted to prevent unauthorized access.

5. Your Rights

As a valued customer, you have the following rights:

5.1 Access and Update:

  1. Access your personal information and update it anytime through your membership account.

 

5.2 Delete Your Data:

  1. Request the deletion of your account and associated data by contacting our support team.

 

5.3 Opt-Out of Communications:

  1. Unsubscribe from marketing emails or promotional content via the unsubscribe link in any email.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

  1. Cookies are small files stored on your device to enhance website functionality and user experience.

 

6.2 How We Use Cookies:

  1. To keep you logged in during browsing sessions.
  2. To remember your preferences (e.g., saved items in the cart).
  3. To analyze website traffic for performance optimization.

 

6.3 Managing Cookies:

  1. You can disable cookies in your browser settings, but doing so may limit website functionality.

7. Membership Security Tips

To ensure your membership account remains secure:

  1. Use a strong, unique password and update it regularly.
  2. Avoid sharing your login credentials with anyone.
  3. Notify us immediately if you suspect unauthorized access to your account.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to members via email or website notifications.

9. Contact Us

For any questions or concerns about your privacy, please contact us at:

  1. Email: enquiry@htconnection.my
  2. Phone: +6012-8248823
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