Delivery & Shipping Policy

DELIVERY POLICY

1. All deliveries are only within Malaysia. Street names and POS code must be correct and accurate.
2. NO P.O. Box or International addresses.
3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
4. If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated time frame for next deliveries or pick up.
5. If the order is not collected within the stipulated time, the order may be disposed of and there shall not be any refund for the amount purchased for that order.
6. We only use standard packaging materials for all orders.
7. We deliver each order to one delivery address within Malaysia.

SHIPPING CHARGES

1. A standard shipping fee of RM12.00 for West Malaysia and RM20.00 for East Malaysia applies for every 500g.
2. Free shipping is available for orders above RM100.00 per bill.
3. STRICTLY NO REFUND for shipping & handling charges.
4. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
2. Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.
3. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
     Peninsular Malaysia : 7 – 8 business working days.*
     Sabah & Sarawak : 8 – 10 business working days.*

*subject to courier service’s changes.

SALES, PROMOTIONS & FESTIVES PERIODS

1. During peak online sales & promotional periods, orders and deliveries may take longer time.
2. For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.